The B2 Silver package is a reliable, cost-effective way to ensure IT support is available for you in the event of an issue. We can guarantee an effective response within an agreed period, leaving you with peace of mind for those unexpected hardware failures or software issues.
Our aim is to assist you develop sustainable methods that not only help your business run smoothly but to also help with growth. Knowledge and expertise on a plethora of technologies will ensure you receive the right systems tailored for your business. We’ll learn about your business processes and advise you on how to best get the results you need. And we stay with you every step of the way.
Regain control of your business and retain focus on your core operations by freeing up your valuable time, comfortable in the knowledge that our IT team have your back.
|Proactive monitoring of antivirus updates||Proactive monitoring of antivirus updates|
|Proactive back-up success/failure monitoring||Proactive back-up success/failure monitoring|
|Proactive disk space and growth monitoring||Proactive disk space and growth monitoring|
|Monthly performance reviews||Monthly performance reviews|
|3rd line engineer on-site support||3rd line engineer on-site support|
|3rd party software application assistance||3rd party software application assistance|
|Free impartial advice on project work or system upgrades||Free impartial advice on project work or system upgrades|
|Helpdesk support||Helpdesk support|
|Home worker remote assistance||Home worker remote assistance|
|Malware infection removal||Malware infection removal|
|Management of windows updates||Management of windows updates|
|Monthly escalation to Microsoft as required||Monthly escalation to Microsoft as required|
|Professional, qualified support engineers||Professional, qualified support engineers|
|Service level agreements (server/pc)||Service level agreements (server/pc)|
|Unlimited telephone and remote access support||Unlimited telephone and remote access support|
|User account additions move and changes||User account additions move and changes|
|Warranty call management||Warranty call management|