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B2 Silver IT Support package

A responsive team on hand


The B2 Silver package is a reliable, cost-effective way to ensure IT support is available for you in the event of an issue. We can guarantee an effective response within an agreed period, leaving you with peace of mind for those unexpected hardware failures or software issues.

Our aim is to assist you develop sustainable methods that not only help your business run smoothly but to also help with growth. Knowledge and expertise on a plethora of technologies will ensure you receive the right systems tailored for your business. We’ll learn about your business processes  and advise you on how to best get the results you need. And we stay with you every step of the way.

Regain control of your business and retain focus on your core operations by freeing up your valuable time, comfortable in the knowledge that our IT team have your back.

Gold
Proactive support
 Silver
Reactive support
 
Proactive monitoring of antivirus updates
Proactive monitoring of antivirus updates
Proactive back-up success/failure monitoring Proactive back-up success/failure monitoring
Proactive disk space and growth monitoring Proactive disk space and growth monitoring
Monthly performance reviews Monthly performance reviews
3rd line engineer on-site support 3rd line engineer on-site support
3rd party software application assistance 3rd party software application assistance
Free impartial advice on project work or system upgrades Free impartial advice on project work or system upgrades
Helpdesk support Helpdesk support
Home worker remote assistance Home worker remote assistance
Malware infection removal Malware infection removal
Management of windows updates Management of windows updates
Monthly escalation to Microsoft as required Monthly escalation to Microsoft as required
Professional, qualified support engineers Professional, qualified support engineers
Service level agreements (server/pc) Service level agreements (server/pc)
Unlimited telephone and remote access support Unlimited telephone and remote access support
User account additions move and changes User account additions move and changes
Warranty call management Warranty call management