Let's
Talk
Support
login

B2 Gold IT Support Package

The ideal solution to avoid IT downtime


This proactive service offers continuous monitoring of your server hardware and applications. It is specifically designed for customers heavily dependent on their systems and likely to suffer severe negative impact in the event of unexpected downtime or disruption.  This single invoice solution features an all-encompassing level of support with regular backups avoiding system downtime in the event of a system compromise.

This system anticipates your requirements and delivers all the benefits of a committed, internal IT team. You can be confident knowing we have a team of highly skilled engineers dedicated to your account ensuring you receive the best possible service to keep you up and running.

We also understand the need for flexibility, that’s why we also offer the ‘home worker’ benefit that helps you access your central IT system from home. In a world where technology is constantly changing we will help with monitoring and extending the lifespan of your equipment. We facilitate cost management so you are able to set appropriate budgets ahead of time.

With no unexpected costs, the gold package will leave you with peace of mind and an efficiently run business.

Gold
Proactive support
 Silver
Reactive support
 
Proactive monitoring of antivirus updates
Proactive monitoring of antivirus updates
Proactive back-up success/failure monitoring Proactive back-up success/failure monitoring
Proactive disk space and growth monitoring Proactive disk space and growth monitoring
Monthly performance reviews Monthly performance reviews
3rd line engineer on-site support 3rd line engineer on-site support
3rd party software application assistance 3rd party software application assistance
Free impartial advice on project work or system upgrades Free impartial advice on project work or system upgrades
Helpdesk support Helpdesk support
Home worker remote assistance Home worker remote assistance
Malware infection removal Malware infection removal
Management of windows updates Management of windows updates
Monthly escalation to Microsoft as required Monthly escalation to Microsoft as required
Professional, qualified support engineers Professional, qualified support engineers
Service level agreements (server/pc) Service level agreements (server/pc)
Unlimited telephone and remote access support Unlimited telephone and remote access support
User account additions move and changes User account additions move and changes
Warranty call management Warranty call management