This proactive service offers continuous monitoring of your server hardware and applications. It is specifically designed for customers heavily dependent on their systems and likely to suffer severe negative impact in the event of unexpected downtime or disruption. This single invoice solution features an all-encompassing level of support with regular backups avoiding system downtime in the event of a system compromise.
This system anticipates your requirements and delivers all the benefits of a committed, internal IT team. You can be confident knowing we have a team of highly skilled engineers dedicated to your account ensuring you receive the best possible service to keep you up and running.
We also understand the need for flexibility, that’s why we also offer the ‘home worker’ benefit that helps you access your central IT system from home. In a world where technology is constantly changing we will help with monitoring and extending the lifespan of your equipment. We facilitate cost management so you are able to set appropriate budgets ahead of time.
With no unexpected costs, the gold package will leave you with peace of mind and an efficiently run business.
|Proactive monitoring of antivirus updates||Proactive monitoring of antivirus updates|
|Proactive back-up success/failure monitoring||Proactive back-up success/failure monitoring|
|Proactive disk space and growth monitoring||Proactive disk space and growth monitoring|
|Monthly performance reviews||Monthly performance reviews|
|3rd line engineer on-site support||3rd line engineer on-site support|
|3rd party software application assistance||3rd party software application assistance|
|Free impartial advice on project work or system upgrades||Free impartial advice on project work or system upgrades|
|Helpdesk support||Helpdesk support|
|Home worker remote assistance||Home worker remote assistance|
|Malware infection removal||Malware infection removal|
|Management of windows updates||Management of windows updates|
|Monthly escalation to Microsoft as required||Monthly escalation to Microsoft as required|
|Professional, qualified support engineers||Professional, qualified support engineers|
|Service level agreements (server/pc)||Service level agreements (server/pc)|
|Unlimited telephone and remote access support||Unlimited telephone and remote access support|
|User account additions move and changes||User account additions move and changes|
|Warranty call management||Warranty call management|